ant88bet Privacy Policy

Information We Collect

ant88bet collects personal information from users in several circumstances. This information is collected solely to enable us to provide services that are safe, efficient and suited to the needs of users in Malaysia.

Categories of information that may be collected include:

• Full name, date of birth and identity card number (MyKad) for identity verification purposes.
• Email address and mobile number for account communications and customer support.
• Payment information such as e-wallet account numbers, bank account details (for FPX) and crypto wallet addresses — stored in encrypted form.
• History of deposit and withdrawal transactions on the platform.
• Platform usage data including logins, game activity and user preferences.
• Technical data such as IP address, device type, operating system and browser information.

Purpose of Use

Personal information collected by ant88bet is used only for the following purposes:

• Processing account registration, identity verification and secure login.
• Processing financial transactions including deposits and withdrawals.
• Providing 24/7 customer support via live chat and email in Malay and English.
• Sending account-related information, promotions and service updates.
• Detecting and preventing fraud, money laundering and unlawful activity.
• Meeting legal obligations under the international licensing we hold.
• Improving platform service quality based on anonymised usage analytics.

ant88bet does not use your personal information for purposes outside the stated scope without obtaining your consent first.

Disclosure to Third Parties

In limited and specific circumstances, ant88bet may share user information with trusted third parties. Such sharing is always subject to strict confidentiality agreements and occurs only in the following contexts:

• Payment service providers that handle our financial transactions (such as FPX processors, DuitNow and e-wallet providers).
• Technology service providers that assist us in operating the platform infrastructure.
• Regulatory bodies or legal authorities when required by licensing requirements or a valid court order.
• Independent auditing firms conducting compliance reviews at the request of licensing bodies.

Data Security and Protective Measures

ant88bet implements multiple layers of technical and organisational security to ensure users' personal information is protected from unauthorised access, loss, misuse or disclosure.

Security measures implemented include:

• Data encryption during transmission using industry-standard TLS/SSL protocols.
• Storage of passwords in cryptographic hashed form — we do not store passwords in plain text.
• Role-based access controls to restrict internal staff access to sensitive data.
• Continuous system monitoring to detect intrusion attempts or unusual activity.
• Regular data backups stored at separate secure locations.
• Periodic security reviews by internal technical teams and external auditors.

While we take all reasonable precautions, no data transmission system over the internet can be guaranteed one hundred percent secure. Users are also responsible for keeping their passwords and account details confidential.

Cookies and Tracking Technologies

The ant88bet website uses cookies and similar tracking technologies to improve user experience and ensure the platform functions smoothly.

Types of cookies used:

• Session cookies: Store temporary login information to enable smooth navigation within a session.
• Preference cookies: Store users' language settings and display preferences.
• Analytics cookies: Collect anonymised usage data to help us understand usage patterns and improve the platform.
• Security cookies: Used to detect and prevent fraudulent activity and protect the integrity of user sessions.

Users can manage cookie settings through their respective browsers. However, disabling certain cookies may affect the functionality of some parts of the platform.

User Rights Regarding Personal Data

As an ant88bet user, you have certain rights relating to the personal information we hold about you. These rights can be exercised by contacting our support team.

• Right of access: You have the right to request a copy of the personal information we hold about you.
• Right of rectification: You have the right to request that we correct information that is inaccurate or incomplete.
• Right of erasure: You may request deletion of your personal information, subject to record retention obligations required by licensing bodies.
• Right to restriction of processing: In certain circumstances, you may request that we temporarily restrict the processing of your data.
• Right to object: You may object to the processing of your personal data for direct marketing purposes.

All requests relating to user rights will be processed within a reasonable timeframe. To submit any request, please contact our support team via live chat or email at [email protected].

Data Retention Period

ant88bet retains users' personal information for as long as an account remains active or as long as necessary to fulfil the purposes stated in this policy. Once an account is closed or a deletion request is received, we will delete or anonymise the data within a reasonable timeframe.

However, certain financial records and identity verification documents may need to be retained for a period specified by international licensing compliance requirements, even after account closure. Users will be notified if any such retention obligation applies.

Changes to the Privacy Policy

ant88bet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, licensing requirements, or technology. Any significant changes will be communicated to users via their registered email or in-platform notification before the changes take effect.

Users are encouraged to review this policy periodically. Continued use of the ant88bet platform after any changes is considered acceptance of the updated terms. The current effective date is shown at the top of this document.

Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, our team is ready to assist.

ant88bet customer support operates 24/7 in Malay and English via live chat available on this website and by email at [email protected]. We are committed to responding to all privacy-related enquiries promptly and transparently.